RETURN / EXCHANGE OF GOODS BECAUSE IN CASE OF WRONG / DEFECTIVE GOODS POLICY
Customers can make an exchange of goods if the HAWKEYE FIGHTWEAR products that are received are wrong (in case of size and color) or in a defective or damaged condition by making a confirmation within 3 days after the goods have been received.
Products that have been bought cannot be refunded under any circumstances. Defective or damaged conditions will be considered so if the defect or the damage was when the customer received the goods and not because of the customer using the product, not as instructed.
Return / Exchange rules for defective goods are as follows:
- Customers need only to notify HAWKEYE-FIGHTWEAR Fighter Care via e-mail, WhatsApp, SMS, or phone call to make an exchange, and we will assist you in returning the goods.
- If possible, the photo of the product that has been bought must be attached at the notification time.
- The exchange will be done when the HAWKEYE-FIGHTWEAR party receives the defective product.
- The buyer shall bear the postage fee for the exchange, but the shipping fee will be returned with the replacement product after the refund process is completed.
- The time to process the return of the HAWKEYE-FIGHTWEAR product is a maximum of 3 days (except the stock of the product is unavailable)